FAQs

At Nursery Roots, we offer a wide variety of plants, including indoor plants, outdoor plants, flowering plants, succulents, herbs, air-purifying plants, and more. We also provide a selection of gardening accessories, pots, planters, and fertilizers to help you care for your plants.

To place an order on our website:

1. Browse our collection and select the plants or products you want.
2. Click “Add to Cart” for each item you wish to purchase.
3. Once you have added all desired items, go to your cart and click “Proceed to Checkout.”
4. Enter your shipping and payment information.
5. Review your order and click “Place Order” to complete the purchase.

You will receive an order confirmation email once your order is placed.

We accept a variety of payment methods, including:

1. Credit/Debit Cards (Visa, MasterCard, American Express)
2. Net Banking
3. UPI (Unified Payments Interface)
4. Digital Wallets (Paytm, Google Pay, PhonePe, etc.)

All payments are processed securely through our payment gateway partners.

1. Standard Delivery: Typically, orders are delivered within 5-7 business days from the date of shipping, depending on your location.
2. Express Delivery: For faster delivery, we offer express shipping, which usually takes 2-4 business days from the date of shipping.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and visiting the “Order History” section.

We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, or if it does not meet your expectations, you may be eligible for a return or refund. Please refer to our Cancellation and Refund Policy for details on eligibility, return procedures, and refund timelines.

1. Before Shipment: Yes, you can cancel your order before it has been shipped by contacting us at support@nurseryroots.com or calling +91 89514 60946.
2. After Shipment: Once the order has been shipped, it cannot be cancelled. However, you may still be eligible for a return or refund under certain conditions. Please refer to our Cancellation and Refund Policy for more information.

Each plant comes with basic care instructions to help you understand its water, light, and soil needs. We also provide helpful tips and guidelines on our website under the “Plant Care” section. For specific care advice, feel free to reach out to us at support@nurseryroots.com.

Yes, we do offer bulk and corporate orders for offices, events, and gifting purposes. Please contact us at support@nurseryroots.com with your requirements, and we will be happy to assist you with customized solutions and discounts.

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@nurseryroots.com or call +91 89514 60946. Please provide your order number and photos of the damaged or incorrect item, and we will work to resolve the issue promptly.

You can reach out to us for any queries, feedback, or support at:

1. Email: support@nurseryroots.com
2. Phone: +91 89514 60946
3. Website Contact Form: Visit our “Contact Us” page on www.nurseryroots.com